Refund policy
Returns & Refunds
We want you to be happy with your SCARAMUS purchase. If you are not satisfied with your order, please contact us before returning any item.
How to Request a Return
To request a return, please contact:
Please include your order number and the reason for the return.
Do not send a product back without receiving return instructions from SCARAMUS first.
Return Eligibility
Most eligible products may be returned within 30 days of delivery.
Return eligibility and return periods may vary depending on the product and supplier. Some products may have a different return period or may not be eligible for return.
The applicable return conditions for a product will be reviewed when your return request is submitted.
Returned products must generally be unused, in their original condition and with original packaging where applicable.
Return Shipping & Fees
Customers are generally responsible for return shipping costs.
Any applicable restocking fees or other return-related charges may vary depending on the product and supplier policy.
If an item arrives damaged, defective or incorrect, please contact us as soon as possible. We may request photographs or other information to help us process your request.
Return Approval
All returns must be approved by SCARAMUS before the product is sent back.
Once your return request has been reviewed, we will provide the appropriate return instructions.
Refunds
Approved refunds will be issued to the original payment method after the returned product has been received and inspected.
Please allow reasonable processing time for the refund to appear in your account, depending on your payment provider.
If a returned product does not meet the applicable return conditions, the refund may be reduced or declined where permitted by applicable law.
Non-Returnable Products
Certain products may not be eligible for return because of their nature, condition or the applicable supplier policy.
SCARAMUS does not charge a restocking fee for approved returns. Customers are generally responsible for return shipping costs.
Questions
For questions about returns or refunds, please contact:
SCARAMUS
contact@m-a-trade.dk
info@scaramus.com
+1 888-833-4048 Toll Free